Frequently Asked Questions

Pharmacies and Service

Will you deliver to my home?

At the moment we only offer a collection service.

What do I do if I want to enquire about services received in my local store?

Please contact our Customer Services team who will be happy to answer your query.

What do I do if I have an enquiry on pharmacy opening times?

Please visit our Pharmacy Locator page for pharmacy opening times.

What do I do if I want to make a complaint?

Please contact our Customer Services team who will be happy to assist you.

What is the Return & Refund Policy for MedActiv?

Unfortunately due to nature of our products we are unable to offer returns or refunds, please contact our Customer Services team for further assistance.

General FAQs

What should I do if there is an emergency?

For SAMU call 114

Where can I find a doctor?

To find a Doctor please consult Medical Council website

How do I safely dispose of my expired medicines?

Please contact your local pharmacy who will be happy to assist you.

How should I store my medicines?

Please contact your local pharmacy who will be happy to assist you.

What should I do if I have had an adverse reaction to my medication?

Please contact your local pharmacy who will be happy to assist you.