Privacy notice

Introduction

MEDICAL TRADING CO LTD BRN: C0707607(also referred as “MTCL”, “we”, “us”, or “our”) is committed to protecting your privacy and to ensure that your personal data is collected and used properly, lawfully and openly. This Privacy Notice will inform you as to how we use and process your personal data and tell you about your privacy rights when you use the Services available through our website: Upload and Collect, Order and Collect, Contact us, Join us (the “Services”).

We recommend that you read this Privacy Notice (the “Notice”) so that you understand our approach towards the use of your personal data. You will be required to consent to the terms of this Notice prior to acceding to the Services using this web site.

If you do not agree with these terms, you choose not to provide your personal data and this will impact on our ability to provide you with the Services.

This Notice forms part of our Terms and Conditions, and such shall be governed by and construed in accordance with the relevant laws.

This Notice has been designed in compliance with the provisions of the Mauritius Data Protection Act 2017 ( “MDPA”).

Collection of Personal data

We collect and process your personal data mainly upon registration to provide you with access to our Services and to support our contractual relationship with you, and also in the “Contact us”, and “Recruitment” pages. In certain instances, we may process your personal data for other purposes, as detailed below.

The types of personal data that are collected and processed include:

Types of personal data:	Details:
Name and surname	Mandatory upon registration
Email address	Mandatory upon registration
Mobile number	Mandatory upon registration
Medical Prescription	Mandatory for collection of certain medicines
Wiiv card number	Optional / necessary if you wish to earn reward points on Wiiv reward Program
Residential address	Optional
Residential Phone Number	Optional
CV	Optional
Cover Letter	Optional
Products purchased	Mandatory for purchasing
Payment details	Mandatory for purchasing and follow up of payment
Any other Personal information that you choose to provide us	Optional in the message box

Cookie Policy

MTCL may collect information during your visit to the website through the use of cookie technology.

What is a cookie?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any data stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

Why do we use cookies?

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website. Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms. Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer. The types of cookies we use are the following:

Session cookies – to allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new page you visit.

Technical cookies – These cookies are required for the proper functioning and operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, to manage your bookings etc.

How do I reject and delete cookies?

We will not use cookies to collect personally identifiable data about you. However, should you wish to do so, you can choose to reject or block the cookies set by the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further data on cookies generally. For data on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual. Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

How we use your data?

We will use your personal data only for the purposes for which it was collected or agreed with you, for instance:

To render our Services;
To process your order and for delivery purposes;
To carry out our obligations arising from any contracts entered into between you and us pursuant to the Services;
To send you marketing communications such as our E-brochure;
To notify you about changes to our Services;
To respond to your queries or comments;
To assist you in your queries and concerns;
To treat your applications for specific job vacancies or on a spontaneous basis;
To inform you about any Services downtime, new features or promotions;
Collect data about the device you are using to view the site, such as your IP address or the type of Internet browser or operating system you are using, and link this to your personal data so as to ensure that the site presents the best web experience for you;
Evaluate the use of the site, products and services;
For audit and record keeping purposes;
For market research purposes;
For monitoring and auditing site usage;
Help speed up your future activities and experience on the site. For example, a site can recognise that you have provided your Personal data and will not request the same data a second time;
In connection with legal proceedings;
Make the site easier to use and to better tailor the site and our products to your interests and needs;
Offer you the opportunity to take part in competitions or promotions;
Personalise your website experience, as well as to evaluate (anonymously and in the aggregate) statistics on website activity, such as what time you visited it, whether you’ve visited it before and what site referred you to it;
Suggest products or services (including those of relevant third parties) which we think may be of interest to you;
To assist with business development;
To conduct market or customer satisfaction research or for statistical analysis;
To confirm and verify your identity or to verify that you are an authorised customer for security purposes;
To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws; and
To assist in the progress of an internal or police investigation regarding a suspected fraud or other offence

We may also use your personal data to comply with legal and regulatory requirements or industry codes to which we subscribe, or which apply to us, or when it is otherwise allowed by law.

Consent

When you provide us with your personal data, you explicitly consent to the collection your personal data and that we use it for the relevant purposes described in section “How we use your data” above.

If we ask you to provide us with your personal information for another reason, for example to send you marketing communications, we will explicitly ask for your consent. The provision of this information is purely voluntary, and you may opt out of receiving our marketing communications at any time by unsubscribing to these communications.

Retention of your personal data

Where we collect personal data for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect data from accidental or malicious destruction, when we delete data from our Services we may not immediately delete residual copies from our servers or remove data from our backup systems.

Disclosure of personal data

We may disclose your personal data to our business partners who are involved in the delivery of our Services such as transportation providers like for example contractors or taxi drivers so that they contact you to confirm pick-up location and time etc, the online ordering platform services provider.

We may share your personal data:

With our employees for purposes of fulfilling our business activities, treating job applications or conducting internal analysis with a view to improving our company and services;
With our agents, advisers, accountants, auditors, lawyers, other professional advisors, contractors or third-party service providers for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations and for the purposes listed in the section “How we use your data”;
With other sister companies within the logistics cluster of the IBL Group;
With other companies in our industry when we believe it will enhance the services and products we can offer to you, but only where you have not objected to such sharing;
With other third parties from whom you have chosen to receive marketing data; and
With Insurance companies or administrators where applicable (for example Medscheme, Linkham, Jubilee).

We may also disclose your data:

Where we have a duty or a right to disclose in terms of law or industry codes;
Where we believe it is necessary to protect our rights.

Transfer of personal data abroad

In some cases, we may need to transfer your personal data with organisations located in countries outside our territorial limits in order to provide our services to you. We will take appropriate safeguards in order to secure the personal data being transferred.

Please note that the https: www//medactiv.mu platform is hosted on cloud hosting services located in Europe.

The anti-spam and anti-virus filtering are done by a service provider located in South Africa.

E-mails servers and e-filling system servers are transferred on Microsoft data cloud based in Europe.

Personal data security

Where we share or transfer personal data, we will do this in accordance with the MDPA, as amended from time to time. We will take appropriate technical and organisational measures against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data in accordance with our internal security procedures covering its storage, access and destruction. Personal data may be stored on our own technology systems or those of our vendors or in paper files.

What are your rights?

Information and Access to your personal data

You have the right to request a copy of the personal data we hold about you. To do this, simply connect to your personal account and access your data in the section “Privacy corner”, where you will be able to download a copy of the personal data we hold on you.

You can also contact our Data Protection Officer and specify what data you would like. We will take all reasonable steps to confirm your identity before providing details of your personal data.

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Rectification of your personal data

You have the right to ask us to update, correct or delete your personal data. We will take all reasonable steps to confirm your identity before making changes to personal data we may hold about you. We would appreciate it if you would take the necessary steps to keep your personal data accurate and up-to-date by notifying us of any changes we need to be aware of.

Right to lodge a complaint to the Commissioner

You have the right to complain to the Data Protection Commissioner (“DPC”) if you believe we have not handled your request in an appropriate manner or if you are unhappy with how we have used your personal information.

However, as a first step before complaining to the DPC, we would appreciate that you contact us so that we can remediate your concerns.

Changes to this notice

We reserve the right to amend this Notice from time to time to reflect changing legal requirements or our processing practices. In this matter, we encourage you to periodically check our website so that you are aware of our latest privacy practices.

This version is dated 22.09.2021.

How to contact us?

We have appointed a Data Protection Officer to oversee compliance with and questions in relation to this Notice.

If you have any questions about this Notice, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below:

Data Protection Officer

Medical Trading Co Ltd

Des Reserves Street, Les Salines. Port Louis

dpofficer@medactiv.mu

Tel: 230 2609000